A person on the visit
The patient sees a clinician holding the visit, face to face, rather than a form with no one behind it.
Your license
Start your own cash-pay weight loss, hormone and sexual wellness practice.
For MDs, DOs, NPs and PAs who want their own cash-pay weight loss (GLP-1), hormone therapy for men and HRT, and sexual wellness practice. Seeing patients you already have is included, and it is not the only way to use Prime Clinical. You bring your license and the website you already have.
Features and benefits
What you get
For licensed physicians starting a cash-pay weight loss, hormone, and sexual wellness practice. Your own licensed physicians prescribe. Prime's pharmacy and Prime's licensed physician network are not included.
Online intake
Patients answer a guided intake on their phone before you see them, and they can update it later.
Video visits
Patients join a secure video visit from a link, and their consent stays on file.
E-prescribing
Your licensed physicians send prescriptions from the chart through DoseSpot. The fee is included. Prime's pharmacy is not part of Prime Clinical.
Patient portal
Patients see visits, messages, prescriptions, and next steps in one place.
The website you already have
Link the site you already run to intake, checkout, and the patient portal. Prime Clinical does not include a new website.
Scheduling
Patients book and reschedule from a personal link, and they get a confirmation.
Secure messages
Patients and your care team write to each other in a private inbox.
Charts and visit notes
Your licensed physicians review intakes, write notes, and handle refill requests in one workspace.
Checkout and payments
Patients pay by card when they enroll, and each payment is matched to the order.
In practice
How the work looks
Written while it is fresh
The visit note is put down by the licensed physician and kept with that patient, the way someone writes it before the details fade.
Walk the path together
The team can sit with the same laptop and follow the path a patient takes from the site you already run.
How it works
What happens next
- 01
Connect your site
Point the website you already have at intake and checkout.
- 02
Patient checks in
They finish intake on their phone before anyone opens the chart.
- 03
Licensed physician meets them
Your licensed physician reads the chart and sees the patient on video.
- 04
Send the prescription
It goes out from the chart through DoseSpot.
Everything included
Everything included
Open a group to read every item in this package.
Programs you can run
Your own licensed physicians prescribe through DoseSpot e-prescribing to DoseSpot's pharmacy network. The e-prescribing fee is included. Prime's pharmacy and Prime's licensed physician network are not included.
Weight loss / GLP-1
Medical weight-management programs built around GLP-1 and GIP/GLP-1 medications, with licensed physician follow-up and refill reviews.
- Semaglutide
- Tirzepatide
Hormone therapy for men and HRT
Hormone therapy for men, and hormone support for perimenopause and menopause, when a licensed physician decides it is appropriate.
- Hormone therapy for men, managed by a licensed physician
- Estradiol gel
- Estradiol vaginal cream
- Estradiol patch
- Estradiol tablets
- Progesterone capsules
Sexual wellness
Erectile dysfunction treatment reviewed by a licensed physician.
- Sildenafil generic
- Tadalafil generic
Hair loss
Oral options for thinning hair and hair loss.
- Minoxidil tablets
- Finasteride tablets
Wellness
Vitamin B12 injection when a licensed physician determines it is clinically appropriate.
- Vitamin B12 injection
Every prescription is at the licensed physician’s discretion, after a medical evaluation. Not every patient will qualify for every medication, and availability can vary by state.
Which packages include this catalog: Prime Brand and All-Inclusive include our licensed physician network and pharmacy catalog. With Prime Clinical, your own licensed physicians prescribe through DoseSpot e-prescribing to DoseSpot's pharmacy network. Prime's pharmacy is not included.
Prescribing
DoseSpot e-prescribing
Your own licensed physicians prescribe through DoseSpot e-prescribing to DoseSpot's pharmacy network. The e-prescribing fee is included.
E-prescribing from the chart
Licensed physicians send prescriptions electronically from the chart.
Prescription writing
Licensed physicians write prescriptions in the chart and attest to medical necessity.
Refill review queue
Refill requests sit in one queue for licensed physician review.
Your pharmacy choice through DoseSpot
Prime's pharmacy is not included. Prescriptions go through DoseSpot's pharmacy network.
Patient experience
Online medical intake
A guided intake collects what your licensed physicians need, and patients can update it later.
Passwordless secure login
Patients sign in with a secure one-time email link.
Patient dashboard
One home screen for status, next steps, orders and messages.
Visit scheduling
Patients pick a time from a personal link, reschedule on their own, and get confirmations and reminders.
One-click video visit
Patients join from a secure link and give telehealth consent on file.
Secure messages
Patients message the care team in a private inbox.
Refill and care requests
Patients request refills or a follow-up from the portal.
Health records and protocols
Patients see prescriptions, protocols and health records in one place.
Side-effect reporting
Patients can report side effects so the care team sees them.
Consents on file
Telehealth consent is stored with the record.
Membership self-service
Patients update a card, view invoices, cancel online, or pause a plan.
Urgent-symptom check
Urgent warning signs point the patient to emergency care or a clinician.
Portal on any device
The patient portal adapts to phones, tablets and desktops.
Licensed physician workspace
Licensed physician work queue
Your licensed physicians see assigned intakes and can approve, ask for more information, decline, or request a video visit.
Intake and Rx review
Intakes and orders waiting on a prescription sit in shared inboxes.
Full patient chart
Overview, medications, problems, allergies, vitals, visits, orders, documents and the original intake.
Pre-visit brief
A short summary is ready before each visit.
Visit notes with sign-off
Licensed physicians document each visit and sign it.
Chart updates
Licensed physicians update problems, medications, allergies, documents and treatment plans in guided forms.
Care-team task inbox
Patient questions and refill requests land in the task inbox.
Secure licensed physician messaging
Replies stay in the record.
Video visit room
Secure video with consent, the chart and the pre-visit brief beside the visit.
Calendar and availability
Licensed physicians set availability and manage rescheduling.
License and state settings
Licensed physicians keep state licenses on file, and a license counts only while it is valid.
Coverage view
See where your own licensed physicians hold a license and how intakes are routed.
Licensed physician groups
Licensed physicians can work in groups with shared rosters.
Notifications
New assignments and updates sit in one feed.
Workspace on any device
The licensed physician workspace adapts to any screen.
Checkout and payments
Patient checkout
Patients enroll and pay by card.
Payment processing and reconciliation
Payments are matched to orders.
Renewals, refunds and disputes
Those payment events are recorded with the order.
Declined-treatment refund
If your licensed physician declines treatment, the refund is processed and the patient is notified.
Merchant account setup
Merchant account setup is handled with you during onboarding.
Your website and admin
Link from the site you already have
Connect your existing website to Prime-hosted intake, checkout and the patient portal. This is a link-out, not an embed, and not a website we build for you.
Launch address
Intake, checkout and the portal have an address you can link to while you use your own site.
Admin desk
Patient and order views in one secure desk.
Support inbox
A shared inbox for patient email.
Onboarding checklist
Launch steps are tracked with you during onboarding.
Compliance and security
Hosted on AWS
Encrypted, firewalled hosting with a private network and no public IP on the app or database.
Amazon Aurora PostgreSQL
Encrypted and private, with a standby instance, auto-scaling capacity and 35-day backups.
AWS WAF and rate limits
AWS-managed rule sets block common attacks, and floods from a single IP are rate limited.
Encryption
TLS 1.2/1.3 in transit. Encryption at rest with AWS KMS keys that rotate, including database, files and logs. Sensitive fields are encrypted again inside the app.
Locked-down file storage
Files sit in encrypted storage with public access blocked.
Secrets kept out of the code
Passwords and keys are injected at runtime.
Two-factor login
Two-factor login, a fresh login for sensitive actions, and role-based access.
Audit trail
Access to patient records is logged.
Brand-to-brand data isolation
Your patients and data are walled off from other brands on the platform.
Locked legal pages
Terms, privacy, telehealth consent and payment terms.
Records retention and export
Medical records follow a retention schedule and can be placed on legal hold. Your patient data can be exported.
Staging, then production
Releases are verified in staging, then promoted. Deploys roll back if health checks fail.
Scanned images and tests
Container images are scanned, and automated tests run on proposed changes.
Identifiers removed before AI
By default, patient identifiers are removed before text is sent to an AI tool.
Not included
- Prime's licensed physician network
- Prime's pharmacy
- A custom website build
- Done-for-you marketing or a LegitScript application
Price
Prime Clinical
$500/month. No setup fee. Up to 5 licensed physicians.
LegitScript’s fees are not included in any package. Ad spend is paid by you directly to the ad platforms.