Your brand. Our doctors. Your patients.

E-prescribing from the chart

Licensed physicians send prescriptions electronically from the chart.

Prescription writing

Licensed physicians write prescriptions in the chart and attest to medical necessity.

Refill review queue

Refill requests sit in one queue for licensed physician review.

Online medical intake

A guided intake collects what your licensed physicians need, and patients can update it later.

Passwordless secure login

Patients sign in with a secure one-time email link.

Patient dashboard

One home screen for status, next steps, orders and messages.

Visit scheduling

Patients pick a time from a personal link, reschedule on their own, and get confirmations and reminders.

One-click video visit

Patients join from a secure link and give telehealth consent on file.

Secure messages

Patients message the care team in a private inbox.

Refill and care requests

Patients request refills or a follow-up from the portal.

Health records and protocols

Patients see prescriptions, protocols and health records in one place.

Side-effect reporting

Patients can report side effects so the care team sees them.

Consents on file

Telehealth consent is stored with the record.

Membership self-service

Patients update a card, view invoices, cancel online, or pause a plan.

Urgent-symptom check

Urgent warning signs point the patient to emergency care or a clinician.

Portal on any device

The patient portal adapts to phones, tablets and desktops.

Licensed physician work queue

Your licensed physicians see assigned intakes and can approve, ask for more information, decline, or request a video visit.

Intake and Rx review

Intakes and orders waiting on a prescription sit in shared inboxes.

Full patient chart

Overview, medications, problems, allergies, vitals, visits, orders, documents and the original intake.

Pre-visit brief

A short summary is ready before each visit.

Visit notes with sign-off

Licensed physicians document each visit and sign it.

Chart updates

Licensed physicians update problems, medications, allergies, documents and treatment plans in guided forms.

Care-team task inbox

Patient questions and refill requests land in the task inbox.

Secure licensed physician messaging

Replies stay in the record.

Video visit room

Secure video with consent, the chart and the pre-visit brief beside the visit.

Calendar and availability

Licensed physicians set availability and manage rescheduling.

License and state settings

Licensed physicians keep state licenses on file, and a license counts only while it is valid.

Coverage view

See where your own licensed physicians hold a license and how intakes are routed.

Licensed physician groups

Licensed physicians can work in groups with shared rosters.

Notifications

New assignments and updates sit in one feed.

Workspace on any device

The licensed physician workspace adapts to any screen.

Patient checkout

Patients enroll and pay by card.

Payment processing and reconciliation

Payments are matched to orders.

Renewals, refunds and disputes

Those payment events are recorded with the order.

Declined-treatment refund

If your licensed physician declines treatment, the refund is processed and the patient is notified.

Merchant account setup

Merchant account setup is handled with you during onboarding.

Admin desk

Patient and order views in one secure desk.

Support inbox

A shared inbox for patient email.

Onboarding checklist

Launch steps are tracked with you during onboarding.

HIPAA-compliant platform

Patient data runs on a HIPAA-compliant platform with signed BAAs, including AWS.

Partner BAA

A signable partner business associate agreement.

Hosted on AWS

Encrypted, firewalled hosting with a private network and no public IP on the app or database.

Amazon Aurora PostgreSQL

Encrypted and private, with a standby instance, auto-scaling capacity and 35-day backups.

AWS WAF and rate limits

AWS-managed rule sets block common attacks, and floods from a single IP are rate limited.

Encryption

TLS 1.2/1.3 in transit. Encryption at rest with AWS KMS keys that rotate, including database, files and logs. Sensitive fields are encrypted again inside the app.

Locked-down file storage

Files sit in encrypted storage with public access blocked.

Secrets kept out of the code

Passwords and keys are injected at runtime.

Two-factor login

Two-factor login, a fresh login for sensitive actions, and role-based access.

Audit trail

Access to patient records is logged.

Brand-to-brand data isolation

Your patients and data are walled off from other brands on the platform.

Locked legal pages

Terms, privacy, telehealth consent and payment terms.

Records retention and export

Medical records follow a retention schedule and can be placed on legal hold. Your patient data can be exported.

Staging, then production

Releases are verified in staging, then promoted. Deploys roll back if health checks fail.

Scanned images and tests

Container images are scanned, and automated tests run on proposed changes.

Identifiers removed before AI

By default, patient identifiers are removed before text is sent to an AI tool.

Licensed physician network

Licensed physicians in all 50 states review every patient and decide on treatment. You do not recruit or credential them.

State-matched assignment

Each intake goes to a licensed physician in the patient's state.

Credential reminders

Licensed physicians are reminded before a credential expires.

State telehealth rules

Telehealth rules for all 50 states are tracked and reviewed by medical leadership.

Intake and screening rules

Structured questions route each patient to the right next step for licensed physician review.

Refund when treatment is declined

If a licensed physician declines treatment, the refund follows the published policy and the patient is emailed.

Licensed US pharmacy partner

Our licensed US pharmacy partner ships to all 50 states.

State-license pharmacy matching

Each patient is matched only to pharmacy options licensed in their state.

Medication formulary

A ready formulary, with interaction checks and refill safety rules, so a refill is released or sent back for licensed physician review.

Compounding documentation

When a compounded prescription is used, it is tied to a documented, patient-specific clinical need and a licensed physician sign-off.

Controlled-substance safeguards

Controlled substances are blocked from automated paths.

Orders to the pharmacy

Approved orders go to the pharmacy system with status sync back.

Backup pharmacy route

A second pharmacy route is ready if the primary option cannot fill.

Order tracking

Every prescription becomes a tracked order, with prescription documents generated for the order.

Shipped and delivered notices

Patients hear when an order ships and when it arrives.

Custom website on your domain

A custom-designed website on your own domain, with SSL.

Core pages

Home, programs, how-it-works, FAQ, about and contact.

Program pages

Program pages for weight loss, men's health, women's health, hair loss and wellness. Clinical content stays locked.

Legal pages

Terms, privacy, telehealth consent, payment terms, notice of privacy practices, and auto-renewal terms.

Assessment buttons

Calls to action open the patient intake. Returning patients can sign in from the site.

Mobile-responsive design

Pages adapt to phones, tablets and desktops, with search titles, descriptions and a sitemap.

Brand editor

Update your logo, colors, photos and copy. Clinical, pharmacy and legal lines stay locked.

Brand setup from your current site

Logo, colors and the email sender can be pulled from the site you already have.

Your name on the portal and email

Your logo and colors carry across the site, the portal and patient emails.

Pixel hooks

Pages are ready for ad pixels and conversion events.

Welcome and what-to-expect

A branded welcome and a note on the next steps after someone joins.

How to take the medication

Plain-language instructions for the medication the licensed physician prescribed, plus a note before the first dose.

Shipment email

Patients are told when medication is on the way.

Check-ins

Check-ins ask how the patient is feeling and give a way to report side effects.

Dose-step reminders

Patients are reminded when their licensed physician changes the dosing schedule.

Refill and renewal reminders

Reminders go out before the next shipment, and renewals route back for licensed physician review.

Side effects to a licensed physician

Reported side effects are routed to a licensed physician queue.

Abandoned intake and checkout

People who stop during intake or checkout get a nudge by email.

Failed payment and expiring card

Patients are asked to update a card before care is interrupted.

AI visit notes

Draft visit notes for the licensed physician and a plain-language visit summary for the patient.

Live visit assist

A real-time assistant during the visit surfaces relevant chart details for the licensed physician.

Your prices and promo codes

Set your patient prices and create promo codes yourself.

Revenue and payouts

See sales and payouts in one place.

Team seats and roles

Add team members with the access each role needs.

Training academy

Step-by-step training for you and your team.

LegitScript prep kit

A step-by-step kit for getting ready for LegitScript certification. LegitScript’s fees are not included. You pay those fees to LegitScript, and approval is LegitScript’s decision.

Marketing copy check

Site copy is checked for unsupported claims before it publishes.